164 West Walnut St, Kutztown, PA

tel: 610.894.4800

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping charges are calculated at the time of checkout.

Which payment methods are accepted in the Online Shop?

We accept Visa, MasterCard, American Express, and Discover.

How long will delivery take?

We do our best to ship orders within 48 hours (not counting weekends). You will receive an email with tracking information as soon as your order ships.

How secure is shopping in the Online Shop? Is my data protected?

We follow all the rules. No credit cards are stored on our site. You can feel safe ordering from us.

What exactly happens after ordering?

You will receive an email confirmation when your order is placed. Our offices are open Monday – Friday 9am – 5pm est. Most our shipping happens Tuesday through Thursday.

Do I receive an invoice for my order?

All orders are shipped with an invoice attached to the outside of the carton.

What about backordered items?

We ship what we have in stock right away. If you have ordered items that are backordered you are never charged for those items until they ship. Don’t worry – we always call before shipping any backordered items.

How do I set up a wholesale account?

If you already have purchased from us call 800-926-0331, or email us at info@bamboulaltd.com and we will activate your account.
If you are a new wholesale account we need a little more information. Email us a copy of your state’s sales tax licence, business name, address, and website information to info@bamboulaltd.com. Please feel free to call us if you have any questions.

Send us a message