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How to purchase

As you browse through our catalog you can add items you would like to purchase to your shopping cart. To view the contents of your cart at any time, simply click on shopping cart at the top of any page.

You can always modify product quantities or delete products from the shopping cart page at any time. To modify the quantity, select the number you want and click the update button.

To complete your purchase, click on the checkout button on the shopping cart page. The secure order form will ask for your billing information. Shortly after completing your order you will receive an email verifying the quantity of each item ordered, total purchase amount and address where the order will be shipped. If there are any mistakes in this confirmation please email us back immediately to correct them before the order is shipped.

Shipping

All orders will be shipped within 48 hours of receiving them. All orders will be shipped UPS ground unless otherwise requested. To request expedited shipping, please ask for this in the order form's comments field. UPS ground ships in 2 to 7 days, depending on your location (we are located on the east coast).

Please note: the shopping cart will display the costs for shipping UPS ground within the continental United States. If you requested expedited shipping, or are placing an international order (from outside the continental United States), shipping charges may be greater. If this is the case, we will contact you with the exact shipping charges to get your approval before shipping your order.

Changing/canceling orders

To cancel or make changes to an existing order please call customer service toll free at
1-800-926-0331. Changes or cancellations can only be made prior to shipping the order. Please note that we generally ship orders within 48 hours of receipt.

Returns

Return requests should be made within 5 business days of receipt of goods. Call customer service at 1-800-926-0331.

Security

All online transactions at Bamboula Ltd. are handled with industry-standard SSL and PGP encryption. These are the standards for secure online ordering. For extra protection of our customer's billing information we do not keep credit card numbers on record. 

We take credit card fraud very seriously at Bamboula Ltd. When we receive an order, our address verification software matches the credit card number to the name, complete address and zip code of the cardholder. If there is any discrepancy the card is not charged and the customer is notified to resolve the situation.

You can rest assured that not only are we committed to preventing credit card fraud and protecting information you submit while shopping with us, but we also do everything in our power to prevent the attempted use of stolen credit cards on our site.

Privacy policy

We respect your privacy. That is why we never give out a customerís personal information to any third party organization.

Contact Us

Click here for other ways to contact us.

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